FAQ

We currently ship internationally from Colombia. Delivery options and times vary depending on your location. Shipping rates are calculated at checkout.

Domestic (Colombia): 2–4 business days

International: 7–14 business days, depending on destination and customs processing

Yes! Once your order is shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery in real time.

 If you're not satisfied with your purchase, we accept returns on unopened, unused products within 14 days of delivery. Please contact our customer service team before returning your order.

Yes, refunds are processed once returned items are received and inspected. Original shipping costs are non-refundable.

We currently do not offer direct exchanges. If you’d like a different product, we recommend returning your item and placing a new order.

Yes. Our formulations are designed with gentle, non-irritating ingredients, including high-purity sericin, known for its calming and healing properties. However, we always recommend a patch test before full use.

Yes, our products are dermatologically tested for safety, stability, and skin compatibility.

Our products use natural, non-toxic ingredients, but if you’re pregnant or breastfeeding, we recommend consulting your healthcare provider before use.

 Absolutely. We never test on animals, and our signature ingredient  sericin  is harvested using a cruelty-free process that allows silkworms to complete their natural life cycle and transform into butterflies.

For any questions, email us at [contact@ceilk.com] or use the contact form on our website. Our customer care team will respond within 24–48 hours.